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Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes and No.  To most of the areas we deliver, there is no additional delivery fee.  However, some areas we do service are further, and, with the rising price of gas and labor, we need to charge an additional fee in order to service these areas.  The additional delivery fees are shown below and will be added to the rental cost. 

   STANDARD DELIVERY AREA:

No Charge $15 Charge $20 Charge $35 Charge

Crown Point

Dyer

Griffith

Hammond (South of 165th St)

Highland

Hobart

Merrillville

Munster

Schererville

St. John

Cedar Lake

Crete (Willowbrook area only)

Lansing

Lynwood

Sauk Village
 


 

 

Lake Station

Portage




 

 

   EXPANDED DELIVERY AREA (Jan. 1 to May 19 and Sept. 16 to Dec. 31):

$35 Charge $40 Charge $50 Charge $60 Charge

Crete

Park Forest

Hebron

Lowell

Valparaiso

Beecher

Monee

Chesterton

Porter


 

 

There is no additional cost for set up or pick up.  Remember prices do not include sales tax.  Illinois customers will not pay sales tax though we are required to submit sales taxes to the state of Indiana.


Q: What if it rains or there is high wind on the day of my party?

A: If the weather forecast is calling for rain, we will call you on the morning of your rental (sometimes the evening before) to discuss our options.  If the rain the forecast is calling for rain for a good chunk of the day, we will likely cancel your reservation.  The forecast may only be calling for a scattered shower or rain for an hour or two during the day.  If this is the case, we will give you the option on whether to cancel or not.  If your reservation is cancelled by us, or if we give you the option to cancel, your refund will be refunded.  Keep in mind that the forecast can change quickly, so we do not offer refunds of deposits if you call a day or two (or longer) to cancel as we may be unable to rent the unit to another party.

In the case of rain, we will leave a waterproof tarp with the rental so you can deflate and cover the unit to prevent it from getting wet.  Once the rain stops, you will simply just need to uncover the inflatable and turn the blower on.  As long as the surface is not wet, the kids can resume bouncing. 

In the case of high wind (wind at over 20mph), we will need you to deflate the unit until the high winds subside.  If the forecast is calling for high winds throughout the majority of the day, we will contact you to cancel your reservation and your deposit will be refunded.  High winds are very dangerous to the operation of an inflatable product.

For more information about our policy, please read our blog post on this topic by clicking here.


Q: When will you deliver and pick up our rentals?

A: We try to pick up our rental items in the same order that we deliver them.  For inflatable bounce houses and slides, we deliver in the AM (usually before noon) and pick up in the evenings (between 6pm and 11pm).  We realize that most of our customers want to keep the rental as long as possible and to accomodate your party hours.  We do need to try our best to pick up our units before sunset.  However, if you need it longer, call us and we will try to accomodate your request.

For tent, table, and chair rentals, we will either deliver these on the morning of your party or on the previous day (depending on scheduling and weather conditions).  Pick ups for tents, tables, and chairs will generally be done on the day following your event.


Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.


Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it.  Blast Off Bouncers LLC cleans and disinfects after every rental.


Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.  The only time we require that you turn the blower off is if it is raining or if there are excessive winds (wind over 20mph).  In the case of rain, we will provide a tarp for you to cover the inflatable until the rain stops.


Q: What about parks? Do parks have electricity?

A: We love setting up at parks but a lot of parks do NOT have electricity.  If your party is in a park, it is up to you to find out if there is an outlet within 50 feet of the setup area.  Also, many parks require prior approval for inflatable bounce houses/slides.  Please check with the park where you will be having your party to make sure that they allow inflatble bounce  houses.  Most of the time, they will just need a certificate of insurance which we will provide.  If we are unable to setup at a park because you did not get prior approval or if there is no electrical outlet and no other electric souce present when we arrive to set up, we will be unable to set up the inflatable and we will be unable to refund your deposit.


Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.


Q: What if we need to cancel?

A: If you cancel more than 7 days in advance, we will refund 100% of your deposit.  However, if you cancel at the last minute or even 4 to 6 days in advance, it may leave us unable to rent those items to another party.  Therefore, we will be unable to refund your deposit.  However, if we need to cancel due to rain or high wind, your deposit will be refunded.

For tent rentals, we do not accept weather related cancellations unless the weather is calling for severe thunderstorms where the winds will exceed 45mph.  Otherwise, the deposit will be forfeite.

A: Yes all orders under $260 require a $50 Credit Card deposit. Orders over $260 require a $100 deposit.  They are fully refundable if you cancel your order at least 7 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 6 months.


Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.


Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.


Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: blastoffbouncers@gmail.com or  (219) 427-7244

 
           

 



 


 

Inflatable Rentals:

Rentals of our inflatable products (bounce houses, combo units, and slides) are guaranteed for at least 6 hours, but you will generally have them for 7 to 12 hours depending on our delivery schedule.  Therefore, please pick the delivery time appropriately to ensure that the inflatable product will be reserved for the duration of your party.

The latest time that our system allow for pick up is 8:00pm.  During our busy season (May through September), it is very likely that you will have the inflatable until 9:00pm or even 11:00pm.  If you need the inflatable past 8:00pm, please call or email us to let us know.  However, we cannot guarantee a pick-up beyond 9:00pm between May and September.  If you need the inflatable product longer, please feel free to book the rental as an overnight rental though additional fees apply.


Tent Rentals:

Please note that 20' x 20' tents will either be delivered on the morning of your reservation date or the previous day, depending on our delivery schedule.  Pick-ups will generally occur the day after your reservation date.  However, we reserve the right to pick these up on the evening of your rental though we guarantee that we will not pick up our tents until your party is over.


Delivery Fees & Service Area:

Delivery fees do apply to certain delivery areas.  Our delivery fees and delivery area is below.

    STANDARD DELIVERY AREA:

No Charge $15 Charge $20 Charge $35 Charge

Crown Point

Dyer

Griffith

Hammond (South of 165th St)

Highland

Hobart

Merrillville

Munster

Schererville

St. John

Cedar Lake

Crete (Willowbrook area only)

Lansing

Lynwood

Sauk Village
 

 
 

 

Lake Station 

Portage




 

 

   EXPANDED DELIVERY AREA (Jan. 1 to May 19 and Sept. 16 to Dec. 31):
 

$35 Charge $40 Charge $50 Charge $60 Charge

Crete, IL

Park Forest, IL

Hebron

Lowell

Valparaiso

Beecher, IL

Monee, IL

Chesterton

Porter


 


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