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Q: Do you offer a discount for Church, School or Business Events?
A: Yes. Please call our office to discuss your event. We can send you a quote and save you 5% - 15%
Q: Do you offer Delivery?
A: Yes. We deliver to Henry County and surrounding areas. There is a setup/labor fee for this service that ranges from $50-$70. If you are out of our local delivery area, there will also be an additional Travel/Gas Fee. Please see our Travel Fee Chart to find out if there is a Travel/Gas fee for your area. There is NO travel fee for Henry County residents. There is NO setup fee and NO travel fee when you PICKUP & Save!!
Q: Do you offer Customer Pickup?
A: Yes. You can PICKUP & SAVE when you come to our Locust Grove warehouse. Pickup your inflatable on Friday and return it to us on Monday during one of these times (10am - 11am or 5pm - 6pm). Weekday pickups are done Tuesday - Thursday. Your inflatable comes with everything you need to get your party started (inflatable, blower, and stakes). The only thing you need is power (standard 20amp house outlet or generator).
Q: Will you show us how to set up our inflatable?
A: Yes. Please visit our PICKUP & SAVE Policy to view videos on How to Set-Up and How to Take-Down your inflatable. Brian, the owner, will also answer any questions you may have when you pickup your inflatable.
Q: How long do we get to keep the inflatable?
A: Residential inflatable orders are for ALL Weekend! Delivery Customers (Sat - Mon) or Pickup Customers (Fri - Mon).
Q: Do you offer tent, table, chair, and game rentals?
A: Yes, but we reserve these items for our inflatable customers only. We only have a small amount of these items and want to make these items available for our inflatable rental customers.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. Your inflatable should be clean when you get it. Yard Party Events cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time while in use. They can be unplugged at the end of your event and will inflate back up for more fun the next day.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Payment is due at the time of pick up or delivery. To help us avoid card processing fees and to keep our prices low, CASH is the preferred method. You can pay with a CREDIT Card (VISA, MC, DISC or AMEX), but the card must be available to be swiped. Due to the inconvenience of returned personal checks, we no longer accept personal checks as a form of payment. We DO accept business, church and school checks.
Q: Do you require a deposit?
A: No, but we do have a $50-$75 per inflatable cancellation fee. Please check out our Cancellation/Weather Policy for details. We require a credit/debit card to reserve all Residential / Business inflatables. This fee is only charged if you cancel within two weeks. We do not require a credit card from Churches or Schools and go on the honor system.
Q: What type of vehicle do I need to pick up in?
A: Jumpers, Small Game Inflatables & Toddler Inflatables will fit in a Van or SUV that have the seats down. All other inflatables will need a Truck or separate trailer. When in doubt, give us a call.
Q: What about the setup space? Any special requirements?
A: Check the requirements listed with each inflatable. Also, make sure you have at least a 4´ access to the area where it will be set up. Some inflatables can weigh up to 500lbs, so we need a clear path with ample room. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the inflatable. The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup. We also require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and driveways. Sorry, we can´t set up on any type of rocks, loose debris or mulch as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: yardpartyevents@charter.net 770-914-7617
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