What if I cancel my reservation?
You can cancel with NO CHARGE if you give us at least 14 days notice.
If you cancel within 14 days of your event, there will be a $50 (per inflatable) cancellation fee
If you cancel within 7 days of your event, there will be a $75 (per inflatable) cancellation fee.
If we are able to reserve your item with someone else, there will be NO CHARGE.
If you fail to cancel at all, the full amount will be charged.
Please keep in mind, once you have reserved an item, we have set it aside especially for you, We have most likely turned away other business, for that day, because of your reservation.
Common sense must always play a part in our decisions of whether or not to set up due to certain weather conditions. Therefore, these rules are not hard-and-fast, never to be varied from. They are strong guidelines which we use to make sometimes tough calls that may possibly effect your event. Please know that we always make decisions with the utmost concern for your Safety and Satisfaction. We thank you in advance for your understanding and cooperation.
What if it Rains?
In the Spring/Summer/Fall Season there is almost always a chance of rain. If there is 50% or less chance of rain we will plan to set up. If there is 60% or 70% chance of rain, we give our customers a chance to reschedule, cancel or go on as planned (If you want to cancel or reschedule, please call us before your drop-off time, which could be earlier than your scheduled hours of playtime). When we do not set up there is NO CHARGE. If we do set up, the full amount will be charged. If there is a 80% or higher chance of rain, we will make the decision and contact you to reschedule or cancel your event. Again, if we do not set up there is NO CHARGE.
Why? Quite simply, rain and vinyl may mix on a water slide, but jumping and flipping on a wet bouncer can cause serious injuries. While our moonwalks do have a roof, they simply can not stay dry on the inside when wet kids are in and out of them. Your safety is our main concern.
In the Late Fall & Winter Season the rain policy is different. If there is 30% or higher chance of rain, we can not set up. When we do not set up, there is NO CHARGE.
Why? Quite simply, we need HEAT to help dry the units out once they have gotten wet, and the cold temperatures in the wintertime make that very difficult to do. Also, if a unit gets wet and then experiences freezing temperatures before it can be dried, damage to the unit can result.
What if it's too Cold?
In Late Fall and Winter Season the temperature must be 43° or higher before we can deliver, and we must pick up before the temperature falls below 43°. When we do not set up there is NO CHARGE.
Why? In the summertime when temperatures are very warm, the vinyl gets very soft from the heat(optimum bouncing). In the late fall & winter season the opposite is true; Cold temperatures cause the vinyl to get very hard and stiff (difficult to bounce on) and damage to the units can result from flexing the vinyl. It is also very difficult to pickup & roll vinyl inflatables in cold temperatures. Our employees (setup professionals) also become much more prone to injury when the temperatures get too cold.
What if it's too Windy?
In the Spring/Summer/Fall Season, wind speeds cannot exceed 20-25 mph, and wind gusts must be considered as well.
In Late Fall & Winter Season, wind speeds cannot exceed 15-20 mph. When we do not set up there is NO CHARGE.
Why? This is strictly a safety issue. Even though we anchor your unit securely into the ground, excessive winds can create a real safety issue if they get too high. We must also consider wind chill during the late fall and winter if the temperatures are close to the minimum required and the winds are approaching the maximum allowable.
Please keep in mind, once you have reserved an item, we have set it aside especially for you.
We have most likely turned away other business, for that day, because of your reservation.
Please let us know if you have any other questions.
Your Safety and Satisfaction is our main concern.
Brian and Pam